Why Coughlin Service?

Technical Staff

The technicians at Coughlin Cars of Heath are specialists; they are manufacturer-trained and typically work only on your make of vehicle. They have an ongoing training program for the service staff, which includes not only the service technicians but also the service manager, advisors and support staff. The manufacturers offer these training programs only to their network of dealers. Coughlin Cars of Heath pays for these programs to keep up with the latest vehicle enhancements and repair techniques.

A manufacturer-trained and experienced technician is one of the Coughlin Cars of Heath's biggest assets. Many of Coughlin's technicians are both manufacturer- and A.S.E.-certified, so don't be afraid to ask about their certifications.

Location and Convenience

Of course, if your car needs repairs covered by its manufacturer warranty, or is backed by a complimentary maintenance plan, then it's worth it to drive to the dealership. Lucky for you Coughlin Car's of Heath is conveniently located near Columbus and Delaware right off 33. Further, most dealer service departments will provide a shuttle back to your office or home, provided it's no farther than five miles or so. Ask Coughlin today about our Transportation services and how we can help you!

Guarantee on the Work

What about warranties? First, Coughlin will perform repairs for free if your car is still under warranty. Even if you have to pay for repairs outside the warranty period, dealers can back up their repairs with a warranty that is good nationwide. Thus, if the repair doesn't hold, it can be fixed free of charge at any other dealer.

The dealers can also offer manufacturer-backed extended warranties for both new and used vehicle purchases. The manufacturer-backed extended warranties can make service easier because there is a large network of available dealers; this is especially important if you plan on moving or do a lot of traveling in your vehicle.

Customer Satisfaction

Dealership owners have to pay vehicle manufacturers in order to work under their banner. Since they represent the manufacturer, service departments are required to measure up to corporate standards of customer satisfaction as part of the deal. In fact, customers are often surveyed by the manufacturer or the dealership to measure their satisfaction and to handle any unresolved issues. They know that friends ask each other for recommendations.

Recalls and Service Bulletins

Dealer service departments have a distinct advantage when it comes to manufacturer recalls and technical service bulletins. Dealers automatically check for recalls when you come in for service.

Technical service bulletins (TSB), are special messages sent by a manufacturer to a dealer service department detailing a repair or special procedure for a particular problem.

Parts Quality and Price

Manufacturers and their dealers offer only OE (Original Equipment) parts, which represent a standard of quality and engineering that only the manufacturer can authorize. A 12-month/12,000-mile warranty on parts and labor for repairs and/or service is not uncommon at the dealer level. Many manufacturers offer some of the best warranties in the business on not only the parts but also the dealer's labor to install those parts.

Customization

Although dealers have historically stayed away from customization and performance upgrades, this is starting to change in response to increased consumer interest in the aftermarket. A number of manufacturers now offer performance upgrade kits that can be purchased from and installed by their dealers. Dealer retrofits offer a quick and easy route to more performance, while giving you the assurance that none of the modifications will void your car's factory warranty.

Facilities

Dealers do have a distinct advantage when it comes to facilities. Dealers get manufacturers' assistance with start-up costs and equipment. They get first dibs on any of the manufacturers' newly developed service tools, specifications and, recall and service bulletins. That way, the manufacturer keeps the latest information on new cars and the hardware to best service them "in-house," at least for a while.

Size also matters. Dealers usually have larger facilities and that means more service bays are available to accommodate customers. This can translate to quicker turnaround time.

Dealer facilities are often cleaner, more organized and better maintained than smaller shops. At a dealer facility, you may find a waiting room, clean bathrooms, a place to buy car accessories, even the availability of drinks, snacks and television. They may even wash your car before returning it to you. This can make the overall experience a lot more pleasurable.